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🌷 Terms of Service

1. Introduction

Welcome to Soghtna Ghair!
By accessing or purchasing from our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing any order. These terms apply to all visitors, customers, and users of our website within the United Arab Emirates (UAE).

2. General Conditions

  • All prices listed are in AED (United Arab Emirates Dirhams).

  • We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on this page.

  • Any new features, products, or services added to the store shall also be subject to these Terms.

  • Misuse of our website, including false orders or fraudulent activity, will result in immediate suspension or legal action.

3. Products and Services

  • Each bouquet and gift is handcrafted and may differ slightly from the images displayed online.

  • We reserve the right to limit quantities or discontinue any product at any time.

  • Custom or special orders (including money bouquets or personalized gifts) may require extra processing time.

4. Payments

  • We accept secure online payments through major debit/credit cards and other approved payment gateways.

  • Orders are processed only after full payment is received.

  • In case of payment failure, please contact your bank or try another payment method.

5. Delivery

  • We offer same-day and next-day delivery across the UAE.

  • Standard delivery fee: 25 AED (may vary based on location).

  • The customer is responsible for providing accurate delivery details (address, phone number, recipient availability).

  • We are not liable for delays caused by incorrect information or recipient unavailability.

6. Cancellations and Refunds

  • Orders can be cancelled before preparation or dispatch only.

  • Once the order is being prepared or has been delivered, no cancellations are accepted.

  • Refunds are processed only under valid reasons — as stated in our Return & Refund Policy.

7. Privacy & Data Protection

  • We respect your privacy. All customer information is kept secure and used only for order processing, communication, and service improvements.

  • For more details, please visit our Privacy Policy page.

8. Liability

  • Soghtna Ghair shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

  • While we ensure high quality, natural variations in flowers may occur due to freshness, season, or availability.

9. Contact Information

If you have any questions about these Terms, please contact us:
📞 Phone / WhatsApp: 054 349 9921
📍 Location: Abu Dhabi, United Arab Emirates
🌐 Website: www.flowersg.ae